Terms of Use
Terms & Conditions
Resilience Lab, Inc. (“Resilience Lab”, “we” or “us”) owns and operates the website and client portal at resiliencelab.us (the “Site”), where you can find information about our products and services. These Website Terms and Conditions (the “Website Terms”) describe the rights and obligations of a website user or visitor (“user” or “you”) in connection with your use of the Site. By accessing or using the Site in any way, you agree to our Privacy Policy and to be bound by these Website Terms. These Website Terms apply only to your use of the Site, and the content made available on or through the Site, as a website user or visitor. From time to time, we may make modifications, deletions or additions to the Site or these Website Terms. Your continued use of the Site following the posting of any changes to the Website Terms constitutes acceptance of those changes. If you do not agree to be bound by these Website Terms, you are not authorized to access or use this Site or services and you must promptly exit this Site. You agree that information provided by you in connection with the services and Site shall be governed by the Resilience Lab Privacy Policy, which is hereby incorporated and made a part of this agreement.
User Eligibility
The Site and services it describes are available only to individuals who are at least 18 years old, unless we specify otherwise. No one under this age may access or use the Site or provide any personal information through the Site. Resilience Lab and its providers operate subject to state and federal regulations, and the services may not be available in your state. You represent that you are not a person barred from enrolling for and/or receiving the services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Site and/or the services is limited exclusively to users located in states within the United States where the services are available. Services are not available to users located outside the United States. Accessing the services from jurisdictions where content is illegal, or where we do not offer services, is prohibited.
Medical Warning
This Site has been created to provide information about health care and is for general informational purposes regarding health care that should never be construed as specific instructions for individual patients. Nothing on the Site is intended to substitute for proper medical advice, diagnosis, or treatment. The content of the Site is not intended and must not be interpreted as the rendering of medical, nursing, or professional health care advice or services, or the practice of medicine, nursing, or professional health care in any jurisdiction.
IF YOU ARE EXPERIENCING A MEDICAL OR MENTAL HEALTH EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
The Site and services are not intended for medical or mental health emergencies or urgent situations. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately. If you are experiencing suicidal or self-harm thoughts or tendencies, you should immediately call the National Suicide Hotline at 1-800-273-8255.
You should seek emergency help or follow-up care if/when recommended by a Resilience Lab provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.
Site Access
If you choose to create a Resilience Lab client portal account, you agree to fully, accurately, and truthfully create your Resilience Lab account, including but not limited to your name, mailing address, phone number, email address, and password, which become your login credentials. The login credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your login credentials, and for all activities that occur under such login credentials. You agree to prohibit anyone else from using your login credentials and agree to immediately notify us at contact@resiliencelab.us of any actual or suspected unauthorized use of your login credentials or other security concerns of which you become aware.
Consent to Communications
When you use the Site or Services or send emails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Resilience Lab may contact you by telephone, mail, or email to verify your account information. We may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within fourteen (14) days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.
By providing your mobile number, you are agreeing to be contacted by or on behalf of Resilience Lab at the mobile number you have provided, including calls and text messages, to receive informational, service-related (e.g., progress tracking, reminders, etc.) communications relating to the Site and services. Message and data rates may apply. To stop receiving text messages from us, reply with the word STOP. We may confirm your opt-out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some Site features and certain services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your services.
We are committed to being compliant with the Controlling the Assault of Non-Solicited Pornography and Marketing Act (“CAM-SPAM ACT”) and the Telephone Consumer Protection Act (“TCPA”). Emails, newsletters, and text messages received from us are intended to fully comply with the CAM-SPAM ACT and the TCPA. In the event, you receive an email or text message from us which you do not believe is fully compliant with the CAN-SPAM ACT or the TCPA, please contact us immediately at contact@resiliencelab.us.
Intellectual Property
Resilience Lab and its licensors own all intellectual property rights in the Site. The Site is protected by copyright, trademark, patent and other United States and international copyright and trademark laws. These Website Terms don’t grant you any right, title or interest in the Resilience Lab Site, Resilience Lab trademarks, logos and other brand features, or any Resilience Lab patents. You will not use our copyrights or Trademarks or any confusingly similar marks, except as permitted by law or with our prior written permission. Subject to these Website Terms, we grant each user of the Site a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) the Site content solely for viewing, browsing and using the functionality of the Site. All Site content is for general informational purposes only.
Copyright Protection
We will respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in the U.S. Digital Millennium Copyright Act. If you believe that anything on the Site infringes on a copyright that you own or control you may file a notification of such infringement by emailing contact@resiliencelab.com.
Feedback and other Submissions
We’re always working to improve our users’ experience, and we appreciate hearing about your experience using our Site or services. If you submit feedback or suggestions about our Site or services, regardless of what your submission may say, your feedback or suggestions are non-confidential and unsolicited, and we may use them without restriction or obligation to you. This means that your submissions and their contents will automatically become the property of Resilience Lab without any compensation to you, and Resilience Lab may use or redistribute the submissions and their contents for any purpose and in any way.
Prohibited Uses
You may use the Site only for lawful purposes and in accordance with these Website Terms. You agree not to use the Site:
- In any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries).
- In any way that infringes or facilitates infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including such rights of third parties.
- To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
- To impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity.
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Resilience Lab or users of the Site, or expose them to liability.
Additionally, you agree not to:
- Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site.
- Use any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
- Use any device, software, or routine that interferes with the proper working of the Site.
- Use any meta tags or any other “hidden text” utilizing Resilience Lab’s name or trademarks without the express written consent of Resilience Lab.
- Harvest or collect personal information about any other individual who uses the Site or the services.
- Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- Attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site.
- Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site.
- Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
- Tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the services.
- Otherwise attempt to interfere with the proper working of the Site.
