Getting the best from your insurance

Navigating insurance is complicated. At ResilienceLab we are making this process simple, personalized, and affordable for you.


If you provide us with your insurance information, we submit claims to your insurance provider on your behalf so you can focus on your care, rather than dealing with paperwork. If your out-of-network benefits apply, our team files claims for you, directly with your insurance. That way you never get an insurance bill, only money back.


We are not in-network with any health plans at this time but accept out of network benefits. You can get up to 80% of your therapy costs paid for. We support you in getting this reimbursed. Flexible spending accounts (FSA) and health savings accounts (HSA) might also allow you to set aside money (before taxes). You can apply that to each session. Furthermore, some companies have monthly stipends as part of employee wellbeing initiatives. You can also dedicate those dollars to your therapy budget.


We can pay upfront for you the part of your fees that will be refunded by your insurance so you do not have to spend that money, and we will manage the refunding process for you in order to make your therapy as affordable as possible. We also have a suite of therapy solutions, with less frequent sessions and time-limited treatment plans if clinically appropriate and a range of services starting at $50.


There are several key components to an insurance plan that determine when and for how much you will be reimbursed: your deductible, your coinsurance, and your allowed amount.

This information can typically be found in an explanation of benefits that was mailed to you when your plan started, or on your insurance company’s online portal. You can always find this information by calling the number listed on the back of your insurance card.

We will help find this information, so you can understand how much your insurance can cover of your therapy costs.


Reimbursement for out-of-network care is not instantaneous; you must pay the full amount to your clinician, and then submit an insurance claim to get reimbursed. Submitting insurance claims is another challenging aspect of out-of-network care. Insurance companies have different processes, forms, and addresses, making the process hard to navigate. Filling out claims paperwork and ensuring that they’re sent to the right place can be frustrating. To submit your claim, you need a superbill which is an itemized bill given to you by your clinician.

ResilienceLab will submit claims on your behalf to take the burden off you, so you can focus on your care.

  • Pre-visit: we’ll take care of the work for you by teaming up with your insurance provider to check your coverage, and provide you with a price estimate for your care.
  • Post-visit: we will file on your behalf or we will guide you through the reimbursement process and provide the information you need to submit a claim to your insurance provider.

Unsure of your coverage insurance coverage...

Fill out our insurance guide and we will follow up with you with an estimate of how much you can expect to pay for your therapy sessions.

Contact us for any questions

  • Does Resilience Lab accept insurance?
  • How do I submit my claims to my insurance company?
  • Will Resilience Lab help me with the reimbursement from insurance?
  • How do I get reimbursed?
  • What does in-network and out-of-network means?
  • How does payment work and what are my payment options?
  • What is a deductible?
  • What is coinsurance?
  • What is an out-of-pocket limit?
  • What do I need to know about FSA and HSA?